Know what your customer feedback is telling you.

Prodix's AI analyses your customer feedback, shows what's changing, and helps you investigate the causes with answers backed by real customer feedback.

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Prodix - Assistant impact analysis response

Prioritise the issues that matter most.

See your biggest customer issues ranked by volume and track which are growing, stabilising, or declining over time.

Overall primary theme based prioritisation

See what's driving each theme.

Each theme is broken down into its underlying causes and how it's changing over time.

Image display what's driving theme changes and trend

Ask any question about your customer feedback.

Ask questions in plain language and get structured answers backed by real customer feedback. Whether you're investigating a spike, comparing segments, tracking changes, or exploring unexpected patterns, the Assistant follows your line of inquiry.

Act before issues escalate.

Know when an issue spikes or a new problem emerges.

All your feedback, categorised.

A complete, structured view of everything your customers are saying, automatically built and updated as new feedback arrives. Specific enough to act on directly. No manual tagging or setup required.

Automated taxonomy detection at granular level without setup

Built for teams that take security seriously.

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Encrypted

All data is encrypted in transit and at rest.

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PII Redacted

Personal identifiers are redacted from feedback before AI processing.

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AI transparency

Full visibility into what is stored, how it is used, and which third parties are involved.

Turn customer feedback into better customer experiences.

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